- Full slide-out QWERTY keyboard
- Support for instant messaging, text, multimedia and video messaging
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- Chat, text, and with an 8G microSD optional removable storage card
- Download songs from online
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- Is Cellular One the same as Amerilink Wireless?
- How do I check my account balance?
- When is my bill due?
- What is the difference between Roaming and Long Distance?
- How do I know when I am roaming?
- Can I send / receive text messages to / from phones from other companies?
- What do I do if I lose my phone or my phone is stolen?
- I have an old phone that I kept from previous wireless service. Can I use that phone on Cellular One service?
- Does my money expire on my prepaid service?
- I currently have an Cellular One phone. Can I add another phone to my account?
- How much does it cost for directory assistance?
- Does Cellular One have Hearing Aid Compatible (HAC) phones?
Is Cellular One the same as Amerilink Wireless?
Cellular One of Texoma was formally known as Amerilink Wireless.
How do I check my account balance?
For prepaid customers you may dial 1-2-3 from your phone and follow the prompts to check you balance.
For monthly billed customers you can dial 6-1-1 from your phone to speak with a customer service specialist to check you minutes.
When is my bill due?
Currently, the due date on all bills is the 21st of each month to avoid suspension.
What is the difference between Roaming and Long Distance?
Roaming charges occur if you travel outside of Cellular One coverage area and/or your phone shows another carrier other than Amerilink or Cellular One. Long distance charges occur if you call someone outside of the local calling area. Currently, Cellular One offers free long distance to anywhere in the continental US on all of our plans.
How do I know when I am roaming?
If your phone shows any other carrier than Amerilink or Cellular One (such as T-Mobile or AT&T), you are roaming. Roaming is not dependent upon geographical area, but the carrier's network that your phone is operating. If you are in Cellular One coverage area and your phone is not showing Amerilink/Cellular One, contact the nearest Cellular One store and a representative will gladly assist you to get back on home service.
Can I send / receive text messages to / from phones from other companies?
Yes, messages must be sent with 10 digits (area code plus the number).
What do I do if I lose my phone or my phone is stolen?
Immediately contact the nearest Cellular One store or dial 1-877-473-3093 from any phone to speak with a customer service specialist to temporarily suspend any further usage of your phone. The customer service specialist can also assist you in acquiring another phone, including a possible loaner phone (if available) for uninterrupted service.
I have an old phone that I kept from previous wireless service. Can I use that phone on AmeriLink's service?
Cellular One only supports unlocked GSM phones that broadcast in the 1900 MHz frequency, regardless of brand. If you are unsure about what type of phone you have, bring it by a Cellular One store to see if it will work on our service.
Do my Prepaid / Regionlink minutes expire?
Money on the prepaid plans expires 60 days after it has been loaded to your account. However, if you load additional money to your account, the remaining money from your previous purchase will roll over for 60 days along with each new purchase.
I currently have an AmeriLink phone. Can I add another phone to my account and share the minutes?
You may add additional phones to your account. The cost of the additional line will vary depending upon the rate plan that you are currently on or will choose. Please contact the Cellular One store for further details.
How much does it cost for directory assistance?
Directory Assistance will be charged at $0.50 per call.
Does Cellular One have Hearing Aid Compatible (HAC) phones?
Cellular One has several HAC phones for hearing impaired customers in every store. Let one of our customer service specialist know if you are in need of an HAC phone.